Activation buttons not showing
I cannot see the Activate Online Now buttons.
Close Forecast 5.
Ensure the screen resolution is set to 1920 x 1080.
Re-open Forecast 5. The buttons should now appear.
If this did not work or the resolution was already 1920 x 1080, try the steps below:
1. Close Forecast 5.
2. Change the screen display orientation settings to Potrait.
3. Open Forecast 5. You should be able to register.
4. Once registered, change the orientation back to Landscape.
Failed license activation: ports, firewall and webservice URLS
Some customer sites have increased security that can block Forecast 5 from updating or accessing the license server. To allow activation open Port: 80 and allow access to the licensing webservice url: ...
PAYE showing 0 in Wages record
Issue: When entering your staff using Employee Groups, your PAYE is showing as 0. Solution: Go to Settings > Payroll Tables & Options > Bonus. You will need to make sure this is set to 100. If it is set to 0, this multiplies the figure by 0. If this ...
One Touch Reporting: The report is showing old figures.
Question: When running my One Touch Report, it is showing old figures or dates in the reports exported. Answer: One Touch Reporting saves the exported report into your Documents folder, using the name of your forecast. If you have run the OTR report ...
Some records showing no data after consolidating
Issue: When consolidating forecasts, all records import but only the figures from one base forecast is appearing. Cause: The main bank account names are different, causing confusion on consolidating the forecasts. Solution: Update all base ...
How To Manually Activate Forecast 5
1. From the Forecast 5 Activation screen, select Manual Activation: 2. Fill in Product Key and Company Name and select Generate File: 3. Send your activation file to email@example.com and we will send you back an activated file. Save this ...